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Company Contact Info

  • 3901 West Vickery Boulevard
    Fort Worth, TX 76107
  • Nestor Martinez
  • Phone: (817) 993-6300

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Part-Time Customer Service Representative

AtWork Personnel Services • Fort Worth, TX

Posted 19 days ago

Job Snapshot

Contract to Hire
Experience - At least 3 year(s)
Degree - High School
$14.00 - $15.00 /Hour
Credit - Loan - Collections, Accounting - Finance, Sales - Marketing
Admin - Clerical, Finance, Customer Service
75+

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Job Description

AtWork is currently looking for customer service representatives to join our client's team in South Fort Worth. Our client is a well known financial institution.  

Core Responsibilities:

  • Handle inbound calls, emails, and chat from customers. Determine customer’s needs, problem solve and respond by answering questions and resolving issues. 
  • Research and resolve customer complaints and/or billing issues
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Obtain full details of customer; check customer account or obtain credit application for new customer
  • Place warranty replacement orders and/or small orders for customers
  • Assist customers in showroom as needed
  • Develop and maintain relationships with customers
  • Perform other duties as assigned by supervisor 

Ideal candidate should possess:

  • Previous customer service phone service experience
  • Some computer knowledge is necessary and good communications skills are required for dealing with customers, and other associates.
  • Bi-lingual is preferred but not required

Job Requirements

****Shift: 3:30 pm-9 pm Mon-Friday and every other Sat from 7 am-12 pm****


Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking


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