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Call Center Representative

ProfyleTracker • Carmel, IN

Posted 5 days ago

Job Snapshot

Travel - None
Degree - High School
$13.50 /Hour
Customer Service, Other
Relocation - No

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Job Description

·         Answer incoming calls in a professional, accurate, timely and courteous manner.

·         Ascertain the nature of the call and record information in the Communication Log.

·         Look up member information using information in internal system and provide information to caller.

·         Forward logs regarding questionable member eligibility to Research Unit for verification of coverage/benefits.

·         Transfer callers to the practitioner queue if question is of a more complex issue (claims, authorizations, etc).

·         Transfer callers to the member queue if caller has detailed questions or wishes to file a complaint.

·         Utilize appropriate resources, including those online; to provide timely responses.

·         Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.

·         Meet or exceed minimum performance standards established for Customer Service Agent 1.

·         Document all calls appropriately.

Job Requirements

·         High school diploma required.

·         One-year experience performing customer service duties; inbound call center experience preferred. 

·         Basic experience with MS Office.

·         Ability to type 40 WPM

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