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Company Contact Info

  • 853 Donald Lynch Blvd
    Marlborough, MA
  • Leslie Willson
  • Phone: 5088049323

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Mortgage Operations Assistant manager

Digital Federal Credit Union • Marlborough, MA

Posted 12 days ago

Job Snapshot

Travel - Negligible
Experience - At least 4 year(s)
Degree - High School
Banking - Financial Services, Mortgage
Banking, Management


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Job Description


The Mortgage Operations Assistant Manager is responsible for effectively managing department operations in all areas of mortgage lending to support achievement of department and credit union goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Responsible for hiring, training, evaluating, developing, promoting, compensating, and disciplining subordinates within current policies and procedures established through Human Resources and within approved budget guidelines.

·         Responsible for ensuring all portfolio and secondary market investor guidelines are adhered to in origination, processing, underwriting, closing, funding and quality control, as well as in compliance with all state and federal laws and regulations.

·         Plan, organize and supervise the workflow of the mortgage department staff to maintan productivity within the operational workflow in accordance with department standards ultilizing tools and resources effectively.

·         Create and evaluate work flow processes to identify opportunity for improvement and greater efficiency and ensure compliance with all state and federal regulations and secondary market requirements.

·         Make recommendations for loan products, pricing, promotion and procedures to ensure competitiveness.

·         Engage in consistent communication with the team to ensure team members are continuously updated on changes in products, policies, procedures and goals.

·         Coordinate, plan and develop assigned projects including follow through on action items and implementation in accordance with established timelines.

·         Assist management in strategic planning of department activities including but not limited to, organization, staffing and budgeting.

·         Manage and maintain internal department and outside vendor relationships to facilitate collaboration throughout the credit union.     

·         Perform other job-related duties as assigned by Managers(s).

Job Competencies:

·         Team Leadership

·         Collaboration

·         Communication

·         Conflict Management

·         Continuous Learning and Professional Development

·         Decision Making/Problem Solving

·         Facilitating Change

·         Delegating Responsibility

·         Guiding and Developing Staff     

Job Requirements

Education and Experience Requirements:

·         5-7 years leadership and related experience

·         BA/BS Degree

·         Knowledge of  state and federal compliance regulations

·         Knowledge of Secondary Market guidelines     

Additional Eligibility Requirements:

·         Technical Skills (word, excel, outlook etc.)

·         Professional Written and Verbal Communication skills     

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