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  • Weston, FL

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Health Care Advocate

Change Healthcare • Weston, FL

Posted 30 days ago

Job Snapshot

Travel - None
Experience - 3 to 6 years
Degree - High School
Healthcare - Health Services, Telecommunications
Health Care, Customer Service, Telecommunications
Relocation - No


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Job Description

• Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member’s eligibility for services.
• Achieve individual growth and production goals.
• Contribute to the department’s success by succeeding at departmental and quality metrics.
• Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases.
• Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned.
• Stay informed with current knowledge of state and federal regulatory requirements.
• Comply with all company and department operational guidelines and policies.
Participate in Altegra Health staff and operational development programs as assigned.

Job Requirements

• Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position.
• Must have 5 to 8 years of professional call center experience.
• Ability to work independently.
• Demonstrates patience and empathy.
• Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).
• Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment.
• Professional behavior with courteous, polite and energetic qualities.
• High commitment to accuracy, high quality work, and detail-oriented.
• Must be driven and motivated to exceed individual and team goals.
• Able to learn and adapt to changing environments, applications and software.
• Experience with the health care industry. Prefer general knowledge of Medicare,
• Medicaid, and Managed Care.
• Knowledge of MS Word, Excel and PowerPoint.
• Bilingual is a plus (English/Spanish).

Job ID: 17-1852
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