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Automotive Service Advisor

Car-X Ankeny, IA Full-Time
$15.00 - $22.00 / hour
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At Car-X we've taken care of customers' automotive repair needs for well over 25 years. People come to Car-X over and over because they get what they are looking for in automotive service!

Car-X Tire & Auto now has 10 locations and still growing!  Growth means more opportunities for our employees. 

Car-X Tire & Auto is currently looking for Automotive Service Advisor. This role will have you interacting with clients and maintenance technicians. Maintaining customer loyalty, building relationships, and educating customers on key elements of the repair process will be essential to this role. Customer service, proper invoicing, and repair recommendation conversations are areas where the ideal candidate will exceed in. More than anything, staff and customers will look to you as the face of our repair center, it's an exciting challenge that we hope you will join us for!

Job Description

• Greet customers and assist them with any inquiries they may have
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer. 
• Outgoing personality with expertise at developing relationships (i.e., a "people person")
• Basic MS Office knowledge; computer software and internet proficiency

We are looking for an Automotive Service Advisor who genuinely enjoys helping people and has an excellent work ethic. If that describes you, this is the position for you! 

Automotive Service Advisor requirements:

  • Experience in the automotive field a plus
  • Sales skills—ability to overcome objections and close sale
  • Typing skills
  • Strong organization skills

Recommended skills

Social Skills
Microsoft Office
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