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Help Desk Support Technician

Centra Credit Union Columbus Full-Time
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Are you looking for a rewarding career in a well-established financial institution? 

Centra Credit Union has an exciting opportunity for a motivated professional to join our team as a Helpdesk Support Technician at our Columbus, IN location.  

The position has primary responsibility for providing technical support to internal and external users.  The responsibilities of this position also include:

  • Answers helpdesk calls and attempts problem resolution
  • Performs initial assessment and troubleshooting of online service tickets
  • Performs KACE ticket system administration
  • Effectively manages service tickets to ensure issues are resolved in a timely manner
  • Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
  • Documents solutions in the service desk knowledgebase
  • Perform installation, repairing, upgrading, and troubleshooting of PC desktops
  • Provide Tier I/II support for systems, applications and hardware issues
  • Other duties as assigned

The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:

  • High School diploma or General Education Degree (GED)
  • One to three years computer related experience and/or training
  • Equivalent combination of education/experience may be considered
  • A+ and Net+ Certifications preferred
  • Member relation, telephone, problem solving and communication skills

Centra Credit Union is an Equal Opportunity Employer

Recommended skills

Complex Problem Solving
Installations (Computer Systems)
Service Desk
Communication
Technical Support
Help Desk
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