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Help Desk Support Technician

Centra Credit Union Columbus Full-Time
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Are you looking for a rewarding career in a well-established financial institution? 

Centra Credit Union has an exciting opportunity for a motivated professional to join our team as a Helpdesk Support Technician at our Columbus, IN location.  

The position has primary responsibility for providing technical support to internal and external users.  The responsibilities of this position also include:

  • Answers helpdesk calls and attempts problem resolution
  • Performs initial assessment and troubleshooting of online service tickets
  • Performs KACE ticket system administration
  • Effectively manages service tickets to ensure issues are resolved in a timely manner
  • Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
  • Documents solutions in the service desk knowledgebase
  • Perform installation, repairing, upgrading, and troubleshooting of PC desktops
  • Provide Tier I/II support for systems, applications and hardware issues
  • Other duties as assigned

The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:

  • High School diploma or General Education Degree (GED)
  • One to three years computer related experience and/or training
  • Equivalent combination of education/experience may be considered
  • A+ and Net+ Certifications preferred
  • Member relation, telephone, problem solving and communication skills

Centra Credit Union is an Equal Opportunity Employer

Recommended skills

Complex Problem Solving
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