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Help Desk Support Technician

Centra Credit Union Columbus Full-Time
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Are you looking for a rewarding career in a well-established financial institution? 

Centra Credit Union has an exciting opportunity for a motivated professional to join our team as a Helpdesk Support Technician at our Columbus, IN location.  

The position has primary responsibility for providing technical support to internal and external users.  The responsibilities of this position also include:

  • Answers helpdesk calls and attempts problem resolution
  • Performs initial assessment and troubleshooting of online service tickets
  • Performs KACE ticket system administration
  • Effectively manages service tickets to ensure issues are resolved in a timely manner
  • Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
  • Documents solutions in the service desk knowledgebase
  • Perform installation, repairing, upgrading, and troubleshooting of PC desktops
  • Provide Tier I/II support for systems, applications and hardware issues
  • Other duties as assigned

The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:

  • High School diploma or General Education Degree (GED)
  • One to three years computer related experience and/or training
  • Equivalent combination of education/experience may be considered
  • A+ and Net+ Certifications preferred
  • Member relation, telephone, problem solving and communication skills

Centra Credit Union is an Equal Opportunity Employer

Recommended skills

Complex Problem Solving
Installations (Computer Systems)
Service Desk
Communication
Technical Support
Help Desk
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Centra Credit Union is a 77 year old organization headquartered in Columbus Indiana. We are ranked among the top five largest credit unions in the state of Indiana and top 200 in the United States. Centra is committed to providing value added financial products and services for our 145,000 members. Centra is a $1.4 billion organization that has maintained a 5-Star Bauer credit rating for 90 consecutive quarters (21 consecutive years), indicating that Centra remains among the strongest financial institutions in the country.

Our 380 employees are called Centra family. We enjoy excellent benefits, an atmosphere that fosters family, a heritage of strong values including teamwork and integrity, and the ability to grow within the organization as proven by our tenured Centra family. When someone joins Centra Credit Union, you're not just joining a company; you're joining an honorable profession of making a financial difference in members' lives. Credit Unions are Not for Profit, Not for Charity, But for Service...at Centra we're "Centered Around You," the member.

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