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Sales and Customer Service Associate

LYNX INCORPORATED Indianapolis Full-Time
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Sales and Customer Service Associate

The Company:

Lynx, Inc. is paving the way for client and customer relations in the Indianapolis area. Since opening our doors for business, we have represented our clients and provided the best customer retention through our commitment to courteous, professional and service-specific presentations. For our customers, we create a positive and long-lasting impression, and to our clients we provide a loyal and happy customer. 

Some unique perks for joining our team:
  • Amazing coffee
  •  Gym Memberships
  •  Opportunities for PTO
  •  Weekly Bonuses


Job Purpose:


Customer service, sales, upselling and creating the best customer experience. Serves customers by providing sales, product and service information; resolving product and service problems. Creating a great customer service focused environment for our customers.

Duties:


  • Customer service. Attracts potential customers by explaining of the new promotions we have, answering product and service questions; suggesting information about other products and services, meeting with new and existing customers.
  • Opens customer accounts.
  • Maintains customer records by updating account information.
  • Maintains financial accounts by processing customer adjustments in conjunction with our call center reps.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Customer Service and sales knowledge
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information
  • Multi-tasking

We accept all college and university majors, however, the following are what make up the majority of our team; marketing, business administration, advertising, communications, public relations, economics, accounting and finance, and entrepreneurial studies. 


Skills required

Business Development
Customer Service
Operate Cash Register
Customer Relationship Management
Demos
Campaigns

Location

Salary Estimator

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$53K
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Sales and Customer Service Associate
Estimated Salary: $44K
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Welcome to Lynx Incorporateda privately owned marketing and sales firm located in the heart of Indianapolis, IN. We are dedicated to helping leading companies within the cable/satellite industry expand their consumer base and market share throughout the Midwest and nationally. We have proven that a smile, firm handshake, and clear communication are the most effective tools in acquiring long-lasting customers for our clients. 

When compared to other mass marketing channels like billboards, TV commercials and radio ads, the benefits of our services are immediate and tangible.  Our direct and face-to-face marketing strategies allow our team one on one contact with retail based customers and the opportunity to cultivate a personal and professional rapport. Through customized and product-specific presentations by our team members, we create a positive and lasting impression and acquire our client thousands of new cable customers a year. 


Career wise, we offer a renowned Management Training Program that allows entry level candidates ample training within the marketing and sales field. Upon mastery of these initial responsibilities, we then offer all team members opportunity to advance into leadership, Assistant Management and Marketing Management positions, helping Lynx Incorporated to expand to multiple locations outside of Indiana. In representing the clientele that we do, our training process is balanced, thorough and allows for competitive and entrepreneurial minds to flourish.

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