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Company Contact Info
- Port St. Lucie, FL
- Eduardo Santiago
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Bilingual Customer Service Representatives
Spherion • Port St. Lucie, FL
Posted 1 month ago
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Want to join a winning team in the growing field of healthcare offering an empowering culture and attitude?
Spherion is seeking bilingual customer service professionals to answer inbound calls and place outbound calls to update patient demographics, schedule appointments, order supplies, physician referrals, prescription refills, collection of payment, and answer general questions.
Medical/dental office or medical scheduling knowledge a plus. Must be detail oriented with good interpersonal and customer service skills.
Successful candidates should be fluent in any of the following languages: English/Russian, English/Spanish, English/Arabic, English/Mandarin Chinese,
Part time 20 hour work week, Monday - Friday, must be available between 7 am - 8 pm.
DUTIES & RESPONSIBILITIES
Obtains current patient information from established and new patients.
Accurately enters/updates patient information in scheduling system.
Identifies payer source, and verifies insurance eligibility.
Assists patients with completion of paperwork when necessary.
Reviews scheduling system for needed updated demographics and consent forms.
Identifies patients by date of birth and name in computer system.
Creates new account if patient not in the system.
Schedules and re-schedules appointments as needed.
Call Center experience a plus
Usage of IVR Phone Systems a plus
Good typing skills
Excellent verbal communication skills
High School Diploma or GED required