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Company Contact Info

  • 1 Elmwood Avenue
    Kansas City, KS 66103
  • Phone:: 913-387-3268

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Bilingual Customer Service Representative

Unbound • Kansas City, KS

Posted 18 days ago

Job Snapshot

Full-Time
Experience - 2 years
Degree - High School
Not for Profit - Charitable
Customer Service
Relocation - No

Job Competition

3

Applicants

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Job Description

Would you like to provide customer service that makes a difference in the lives of the children and aging who are sponsored through us?  Let's change the world together one sponsorship at a time.  Join our customer service team and connect people who care.

Unbound is seeking a bilingual phone liaison for our Sponsor Services department.  This position represents
Unbound by phone (inbound and outbound), email, mail, and instant messaging. It addresses the concerns and interests of sponsors and donors and nurtures the sponsor experience with Unbound. This position must provide excellent customer service. It serves sponsors and/or donors in both English and Spanish.

Job Requirements

Candidate must have 2+ years of customer service experience, excellent customer service skills and experience with proven results. Candidate must possess the ability to listen to clients and resolve concerns while maintaining composure and professionalism. The candidate must display excellent organizational skills, and excellent written and oral communication skills in English and Spanish are required. The position requires the ability to multitask, such as talking on the phone and typing at the same time, be a team player while working independently, the ability to understand and follow instructions, type 45 to 50 wpm and have strong computer skills in a Windows environment. Bilingual in English and Spanish required.

Qualifications: High school diploma or general education degree (GED) required, 2+ years related experience and/or training, or equivalent combination of education and experience.

Preferred qualifications: College degree preferred.

Salary and benefits: $15.00 an hour.  Exceptional benefit package for employee: Health, Dental, Life, AD&D, STD, LTD and 403(b) with generous paid time off.

If you are interested in applying for this position, please send cover letter, resume, and salary requirements to: Unbound Human Resources, 1 Elmwood Ave., Kansas City, KS 66103; fax to (913) 387-3268; or email in Word or PDF format to hrresume@unbound.org.

To learn more about our organization you may visit us at http://www.unbound.org

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