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Company Contact Info

  • 1200 East Avis Drive
    Madison Heights, MI 48071
  • Phone:: 248-307-2917

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Customer Service Representative- Service Counter

Specmo EnterpriSes • Madison Heights, MI

Posted 23 days ago

Job Snapshot

Full-Time
Automotive - Motor Vehicles - Parts
Customer Service, Distribution - Shipping, Warehouse
75+

Applicants

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Job Description

Specmo Enterprises, a growing refurbishing facility for GM speedometer clusters and radios, is looking for a Customer Service Representative to work at our Service Counter!  

Our Service Counter Representatives are responsible for giving A+ service!  You will be assisting walk-in customers and over-the-phone customers regarding product shipped in for repair or conversions.

Other duties of this position include, but are not limited to, the following: 

  • Maintaining and updating customer account information as needed.
  • Sign in products shipped-in for repair or conversion and directs to appropriate technician or exchanges with replacement stock when appropriate.
  • Signs out completed products and prepares invoices for the purchase or repair of product.
  • Answers customer questions and assists with resolution of problems.
  • Assists customers with billing/statement questions relevant to the department.
  • Issue credits for dealership labor, car rental, shipping or other incidental costs resulting from defective or incorrect Specmo product.


We offer the following benefit package to our full time employees:

 

  • ASR/via HAP Network, EPO Core, EPO Premium and PPO Plans
  • Guardian Dental Plan/Vision Discount Plan
  • 401(k) with Company Match
  • Paid Personal Time Off (PTO)
  • Paid Holidays
  • Weekly Pay
  • Company Apparel Program Allowance
  • Employee Assistance Program
  • GM Supplier Discount
  • GREAT CO-WORKERS!!

 

If you meet the above qualifications we want to hear from you! Interested applicants can email their resume to [Click Here to Email Your Resumé] or fax to 248-307-2917.



 


Job Requirements

Education/Experience:

  • High school diploma or GED preferred.
  • Previous customer service experience in a service, retail or business related environment preferred.
  • Ability to successfully demonstrate customer service and computer skills on the Customer Service   Assessment.
  • Ability to work in a team environment with a sense of urgency to get the work done.
  • Excellent phone presence required.
  • Excellent attention to detail, customer service, organizational and communication skills.
  • Excellent computer skills with Microsoft Windows applications and be able to maneuver within various screens, tabs and software systems.
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