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Company Contact Info
- Leominster, MA
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Posted 27 days ago
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This is a full time job with full benefits. We are looking for someone to work with our Customer Service team.
The following will detail what the position entails.
- Enter orders using our complex computer system providing timely and accurate processing.
- Review orders for accuracy and quality; make follow up inquiries regarding missing information.
- Send and follow up on order acknowledgments.
- Close/Update Opportunities in computer system.
- Provides CS personnel with timely and accurate response to requests for pre-expediting and order maintenance information through interactions with mfg.
- Understands our sales, purchasing, manufacturing and computer system as it pertains to customer service.
- Responds to customer inquiries for pricing, delivery and punch list information.
- Through interaction with internal and external customers begins to develop product/customer knowledge.
- Utilizes P.C. and mainframe system to generate reports.
- Adheres to established company policies/procedures.
- Assumes additional responsibilities as requested.
All interested applicants are asked to submit a copy of your resume in MS Word as an attachment.
- 2-5 years previous experience in CSR role
- Detail oriented
- Ability to follow direction
- Excellent verbal and communication skills
- Good MS Office skills
- Good typing and data entry skills
- Ability to perform customer service role when needed
Keywords - CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, customer care, CSR, C.S.R., customer service, customer service rep, customer service representative, customer support, customer care
We are an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, genetic information, national origin, veteran status, membership in or application to the uniformed services, physical or mental disability or any other classification protected by applicable law.