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TalentBridge- Medical Customer Service/Call Center

TalentBridge Charlotte Contractor
$14.00 - $16.00 / hour
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Medicall Call Center Positions. 

Please complete the application below:

URL blocked - click to apply

Talent Bridge is recruiting for talented medical call center/customer service representatives. Responsibilities include but are not limited to: 

  • Communicate by phone with insurance Companies as a representative of a physician’s office in order to verify patient medical insurance coverage in a call center environment.
  • Enroll patients into copay assistant programs
  • Accurate and timely claim submission and claim status
  • Reviews all patient insurance benefit information
  • Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
  • Reports any reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).
  • Processes any necessary insurance/patient correspondence.
  • Communicates effectively to payors and/or claims clearinghouse to ensure accurate and timely electronically filed claims.

  • Medical Insurance Experience
  • Call Center Experience
  • Familiarity of eligibility requirements and general benefits provided by most payers.
  • Provides exceptional customer service to internal and external customers in a call center environment; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
  • Ability to communicate effectively both orally and in writing. Ability to build productive internal/external working relationships.
  • Ability to proficiently use Microsoft Excel, Outlook and Word

Please bring a copy of your resume to the career fair. 
If you have previously interviewed with Talent Bridge, please contact your recruiter. 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: mmw


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