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Call Center - Member Contact Specialist

Hughes Federal Credit Union Tucson Full-Time
$14.00/ hour
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Call Center - Member Contact Specialist

2 Open Positions

Hermans Location

About the position:
Assist members and potential members, in a prompt and professional manner, with their financial needs through incoming telephone calls and/or forwarding calls to appropriate personnel. Provide expertise with respect to all Credit Union products and services including processing loan applications.

Major Duties and Responsibilities:            

  • Responsible for answering all incoming calls with prompt and professional service to members including, determination of needs, and forwards calls to appropriate department in a professional manner. 
  • Processes all phone transfer and check withdrawal requests.
  • Provides general needs by phone and mail. Answers inquiries on member accounts. 
  • Balance and process ATM transactions as assigned.
  • Identifies cross-sell opportunities and cross-sells services to members.                     
  • Input and balance daily transactions including closing assignments.                     
  • Responsible for all phases of US and interoffice mail, including pick up, postmark, drop off, and sorting and distribution to appropriate personnel/departments. 
  • Logs, prepares, disburses and processes all incoming mail.

  • To provide prompt, accurate, courteous, friendly, and professional service to all members.
  • To respond to all correspondence within one day.
  • To answer a proportionate number of calls based on branch call volume.
  • To balance daily in a timely manner and error free consistent with Credit Union policy.
  • Meet assigned sales goals and service standards.
  • Courtesy, tact, and diplomacy are essential elements of the job.  Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
  • Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act).
  • Able to operate a 10-key calculator, typewriter, and computer keyboard.

Skills required

Customer Service
Telephone Consultations
Answer Question
Membership Policies
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Hughes Federal Credit Union has a rich history of serving Tucson since 1952. We are owned and operated by our members, so all profits are returned to the members in the form of lower loan rates, higher dividends on deposits, low or no fees, and additional services.

Celebrating 60 Years of Service!

Hughes Federal Credit Union celebrates 60 years of service to our members. This slideshow takes you on a journey from the beginning of our history in 1952 to the present. We've grown over the years, but our commitment to excellent member service has not changed. Thank you to all of our members, volunteers and employees!

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