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Company Contact Info

  • Denver, CO
  • Nadiya Ruhani-Paperwalla

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Desktop Support Analyst

Lennar Homes • Denver, CO

Posted 5 days ago

Job Snapshot

Experience - 5 to 10 years
Degree - 4 Year Degree
Information Technology


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Job Description

Principal Duties and Responsibilities:
  • Troubleshoots and resolves computer workstation issues, both software and hardware related.
  • Enacts manufacturer's warranties for equipment repair.
  • Maintains tickets in Help Desticketinsystem and updates tickets with appropriate current status on a dailbasis. Provides accurate, scientific, and reproducible written detailon ticket s resolution.
  • Resolves printer and copier issues across the division.
  • Arranges and coordinates technical supporfor meetings and events, including video conferencing and traditional audio/visuaneeds.
  • Maintains, upgrades, installs, or replaces hardware and software as required.
  • Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.
  • Performs basic troubleshooting on LAN/Wconnectivity under thdirection and guidance of telecommunications or network team.
  • Produces a weekly status report to I.S. Manager summarizing work as well as outstanding issues.
  • Monitorand assists with coordinating the activitieof third-party support contractors.

Job Requirements

Education and Experience Requirements:
  • Bachelor’s degree in thfield of computer science preferred or 5 years’ equivalenwork experience.
  • Valid driver license required.
Additional Requirements:
  • Experience installing, configuring, and maintaining Windows  XP and Windows  and Lotus Notes Client.
  • Well versed in Microsoft Office settings, functions, and usage.
  • Strong familiarity with mobildevices, tablets, and common apps.
  • Strong written, oraland interpersonal communication skills are required.
  • Strong technical documentation and writing skills are required.
  • Good understanding of the organization's goals and objectives.
  • Highly self-motivated and self-directed.
  • Keeattention to detail.
  • Proven analyticaanproblem-solvinabilities.

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