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Company Contact Info

  • Olivette, MO
  • Stivers Staffing

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Customer Service Supervisor

Stivers Staffing Services • Olivette, MO

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$45,000.00 /Year
Healthcare - Health Services, Other Great Industries
Customer Service, Admin - Clerical, Management
Relocation - No
20

Applicants

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Job Description

Customer Service Supervisor

Customer Service Supervisor - Evening Shift


Customer Service Supervisor




Customer Service Supervisor


We are seeking a Customer Service Supervisor to fill immediate openings for a healthcare company in Olivette. This is a full-time, direct-hire, opportunity that will pay $45, 000 annually plus offers a bonus structure as well!  This is a great, employee-focused company that promotes from within and has an excellent benefits package! 

SCHEDULE:

  • Monday - 12: 30pm-9: 00pm (extra time on 1st Monday of the month)
  • Tuesday -  12: 30pm-9: 00pm
  • Wednesday -  12: 30pm-9: 00pm
  • Thursday - 12: 30pm-9: 00pm
  • Friday - OFF
  • Saturday - OFF
  • Sunday - 10: 00am-6: 00pm

 
  JOB DUTIES:

  • Supervise a team of CSR's in the daily activities associated with delighting customers
  • Accountable for achieving established sales and service goals
  • Lead and develop employees
  • Responsible for the successful execution of daily call center operations
  • Seek areas to improve, develop plans, implement. 
  • Point of contact for representatives needing assistance with customer issues, product questions, etc.
  • Be highly visible and available to help when needed through Helpdesk
  • Monitor telephone calls and provide timely feedback and coaching as required
  • Be timely, clear and concise with communications to reps on both good and bad performance or behavior
  • Conduct mini-team meetings and training sessions on a regular, on-going basis
  • Develop and communicate motivational and team building activities to drive performance and maintain morale   
  • Perform facility opening and closing procedures
  • Perform duties for “ Weekend Manager" role as needed
  • Own all aspects of employee scheduling and payroll including various employee schedules and calendars

 REQUIREMENTS:

  • 2+ years experience in customer service and a sales role
  • minimum of 2 years previous Supervisory experience in a call center
  • Must work Sundays consistently as part of the routine schedule
  • Ability to multitask
  • Ability to mediate, resolve conflict and maintain the dignity and respect of the team
  • Extensive problem-solving capabilities
  • Strong written and verbal communication skills
  • Ability to perform all duties of the Customer Service Representatives
  • Cooperative and willing to assist others
  • Proficient with MS Office
  • Outstanding attendance is a must in this position
  • Prior Sales Management experience a plus
  • Prior Workforce Management experience a plus
 
Please apply online for immediate consideration. All qualified applicants will be contacted.
 
Customer Service Supervisor


Customer Service Supervisor


    

Job Requirements


REQUIREMENTS:
  • 2+ years experience in customer service and a sales role
  • minimum of 2 years previous Supervisory experience in a call center
  • Must work Sundays consistently as part of the routine schedule
  • Ability to multitask
  • Ability to mediate, resolve conflict and maintain the dignity and respect of the team
  • Extensive problem-solving capabilities
  • Strong written and verbal communication skills
  • Ability to perform all duties of the Customer Service Representatives
  • Cooperative and willing to assist others
  • Proficient with MS Office
  • Outstanding attendance is a must in this position
  • Prior Sales Management experience a plus
  • Prior Workforce Management experience a plus

 

Related terms:  csr, customer service representative, customer service rep, customer support, customer assistance, customer assistant, associate, call center, phones, operator.


Customer Service Supervisor



Job ID: 31483
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