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Company Contact Info
- Princeton, NJ
- Elizabeth Sulzberg
- Phone: (732) 562-8880 x4011
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Business Analyst - ServiceNow
NCS Technologies, Inc. • Princeton, NJ
Posted 24 days ago
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NCS has been helping enterprises staff and deliver business-critical projects for over 30 years. We are business and technology consultants who understand what works when aligning the people needed to help our clients succeed.
Our client is looking for a Business Analyst with strong working experience on the ServiceNow platform to lead a business process re-engineering project. This is a long term consulting role in Princeton NJ
Strong working experience on the ServiceNow platform
Manage CMDB data verification cycles to ensure a high level of data quality
Take a lead role in analyzing CMDB data to highlight anomalies and errors and to identify opportunities
Act as a liaison to various group members in identifying corrective and preventive actions
Identifies process and technology changes necessary to support business goals and objectives.
Experience in leading business process re-engineering efforts for at least one medium-to-large software project.
Understands the value of process-centric approach to business analysis and capability development.
Strong analytical skills with strong excel skills.
Good interpersonal and communication skills
Good understanding of service management principles
Project management skills a plus
Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
5-10 years' experience in IT operations
BA/BS degree in Computer Science preferred
5-6 years' experience in IT operations
ITIL v3 Foundation certification a plus