Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Dallas, TX

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Transportation Industry Dispatcher/Recruiter/Customer Service Specialist

Confidential • Dallas, TX

Posted 20 days ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - At least 1 year(s)
Degree - High School
Transportation, Employment - Recruiting - Staffing, Other Great Industries
Customer Service, Transportation, Supply Chain
24

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Transportation Industry Dispatcher/Recruiter/Customer Service Specialist


The Dispatcher/Recruiter/Customer Service Specialist is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.  Further, they will direct driver employees and contractors where and how to manage assignments while assuring compliance with DOT paperwork and answering to the Customer Service Supervisor.

Essential Duties & Responsibilities:

  • Schedule and dispatch CDL drivers to appropriate locations according to customer requests, specifications, or needs while assuring DOT compliance and work eligibility.
  • Arrange for excellent service and maintain work schedules that meet driver hours of availability and client demand.
  • Relay work orders, messages, and information to or from clients to drivers and gather driver time confirming it with the client weekly.
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
  • Prepare daily work and run schedules.
  • Update client list and driver rosters daily.
  • Receive or prepare work orders.
  • Oversee all communications within specifically assigned agreements.
  • Monitor personnel to coordinate service and schedules.
  • Record and maintain files and records of Driver DOT Compliance and make those records available to Clients and Managers as needed. 



We offer an industry leading compensation package including:

Annual Salary

Potential Profit Based Bonuses

Performance Incentives

Major Medical, Dental, Eye Care, Life Insurance and Extra Coverage Bank


Job Requirements

Job Requirements:

  • Dispatch experience
  • Lead or Supervisory experience
  • Upbeat task-oriented attitude and self-starter
  • Understand the 24/7 demands of Dispatch & Compliance
  • Transportation knowledge preferred
  • Customer Service Skills a must
  • Computer proficiency MS Office, CRM, ERP, familiarity with Tenstreet/Intelli-App preferred
  • Professional Communications skills a must (Telephone, Social Media, Text, and Email)
  • Professional presentation and comfortable with face to face interactions with Clients, Applicants, Drivers and Management
  • Degree Preferred
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Transportation Specialist

National
$60,000
Dallas, TX
$59,500