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  • Dallas, TX

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Transportation Industry Dispatcher/Recruiter/Customer Service Specialist

Confidential • Dallas, TX

Posted 20 days ago

Job Snapshot

Travel - Negligible
Experience - At least 1 year(s)
Degree - High School
Transportation, Employment - Recruiting - Staffing, Other Great Industries
Customer Service, Transportation, Supply Chain


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Job Description

Transportation Industry Dispatcher/Recruiter/Customer Service Specialist

The Dispatcher/Recruiter/Customer Service Specialist is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.  Further, they will direct driver employees and contractors where and how to manage assignments while assuring compliance with DOT paperwork and answering to the Customer Service Supervisor.

Essential Duties & Responsibilities:

  • Schedule and dispatch CDL drivers to appropriate locations according to customer requests, specifications, or needs while assuring DOT compliance and work eligibility.
  • Arrange for excellent service and maintain work schedules that meet driver hours of availability and client demand.
  • Relay work orders, messages, and information to or from clients to drivers and gather driver time confirming it with the client weekly.
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
  • Prepare daily work and run schedules.
  • Update client list and driver rosters daily.
  • Receive or prepare work orders.
  • Oversee all communications within specifically assigned agreements.
  • Monitor personnel to coordinate service and schedules.
  • Record and maintain files and records of Driver DOT Compliance and make those records available to Clients and Managers as needed. 

We offer an industry leading compensation package including:

Annual Salary

Potential Profit Based Bonuses

Performance Incentives

Major Medical, Dental, Eye Care, Life Insurance and Extra Coverage Bank

Job Requirements

Job Requirements:

  • Dispatch experience
  • Lead or Supervisory experience
  • Upbeat task-oriented attitude and self-starter
  • Understand the 24/7 demands of Dispatch & Compliance
  • Transportation knowledge preferred
  • Customer Service Skills a must
  • Computer proficiency MS Office, CRM, ERP, familiarity with Tenstreet/Intelli-App preferred
  • Professional Communications skills a must (Telephone, Social Media, Text, and Email)
  • Professional presentation and comfortable with face to face interactions with Clients, Applicants, Drivers and Management
  • Degree Preferred
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Transportation Specialist

Dallas, TX