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Company Contact Info

  • Southeast Airport Drive
    Topeka, KS 66619
  • therese houze

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Customer Service Representative

BCforward • Topeka, KS

Posted 5 days ago

Job Snapshot

Contract to Hire
Experience - At least 1 year(s)
Telecommunications
Customer Service
25

Applicants

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Job Description

Position involves processing applications and files for potential and current providers, which involves communicating with the providers to answer questions, resolve issues and clarify information as well as directly with the client to review and get approval on applications and updates 

Job Requirements

• Responds to highly complex customer inquiries and requests. 

• Education High school education or equivalent. 

• Bilingual preferred

• Use multiple websites to screen and make determinations about meeting state requirements. 

• Responsible for processing applications and files for potential and current providers. 

• Data entry of all approved information with expectation of less than a 5% error rate. 

• Must manage multiple tasks and be able to function with strict timelines with minimal supervision. 

• Superior communication skills both written and verbal. 

• Computer proficiency. 

• Accuracy in data entry. 

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