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  • Indianapolis, IN

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Customer Service / Call Center Representative

Conduent • Indianapolis, IN

Posted 11 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 3 year(s)
Degree - High School
Healthcare - Health Services
Customer Service
75+

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Job Description

Conduent is looking for qualified candidates who have a passion for customer care. Come join our growing team in Indianapolis, IN!

Conduent offers these benefits to you:

  • Regular full-time employment
  • Hours Monday - Friday between 8:00 a.m. - 8:00 p.m.
  • No Weekends or Holidays!
  • Medical, Dental and Vision Insurance
  • Employee Discounts at local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
  • Growth Opportunities
  • Fun working environment

This position is supporting customers using a medical device, working onsite with our client, Roche Diabetes Care. Working in a contact center environment as a Customer Service /Call Center Representative allows you to connect on a first-hand basis with the customer. Our customer-base is vast; therefore, we are looking for English-only speaking candidates and bilingual English/French candidates. *Pay differential for English/French-speaking candidates*

Responsibilities:

  • Respond to customer inquiries in a contact center environment.
  • Create an exceptional service experience to the customer.
  • Provide technical support and educate the customer on the use of the blood glucose meter, test strips, and lancing devices.
  • Proven ability to multitask while maintaining a high attention to detail.
  • Identify adverse events as reported by the customer.
  • Document customer interactions in the appropriate software in a highly regulated environment.
  • Superior verbal, written, and listening skills required.
  • Ability to professionally receive regular feedback/coaching and apply it to continually improve future customer interactions.

If you meet the requirements of this position and want to work for an innovative, growing company with a great marketplace reputation, apply today for immediate consideration.

Job Requirements

Requirements:

  • Call Center Representatives are required to meet the following:
  • Bachelor’s degree preferred – no previous experience needed
  • Associate’s degree with 3 years of related experience required
  • Accurate and efficient typing skills (minimum 40 wpm) required.
  • Strong communication skills required, including oral, written, and active listening to identify gaps and ask appropriate, probing questions.
  • Ability to meet KPIs (Key Performance Indicators) required.
  • Strict adherence to perfect attendance policy during 90-day training period.
  • Achieve classroom proficiency via assessment and certification process.
  • Demonstrate mastery of product knowledge through initial and ongoing training.

Job ID: 18005309
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