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Company Contact Info
- Maitland, FL 32751, FL
- Charis Ortiz
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Customer Service Representative
Hiregy • Maitland, FL 32751, FL
Posted 8 days ago
Experience - At least 2 year(s)
Degree - High School
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- Obtains caller information by answering telephone calls; interviewing clients; verifying information
- Researches account and transaction records to resolve caller complaints
- Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller’s record regarding the nature of the call, maintaining and respecting caller privacy)
- Informs callers about procedures related to use of services
- Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Excellent problem-solving skills, Excellent listening skills, Strong computer skills and internet savvy
Job ID: 9444
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