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Company Contact Info

  • Maitland, FL 32751, FL
  • Charis Ortiz

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Customer Service Representative

Hiregy • Maitland, FL 32751, FL

Posted 10 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Degree - High School
$15.00 /Hour
Computer Software
Customer Service
75+

Applicants

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Job Description

  • Obtains caller information by answering telephone calls; interviewing clients; verifying information
  • Researches account and transaction records to resolve caller complaints
  • Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller’s record regarding the nature of the call, maintaining and respecting caller privacy)
  • Informs callers about procedures related to use of services
  • Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities
  • Excellent problem-solving skills, Excellent listening skills, Strong computer skills and internet savvy

Job Requirements

  • 2+ years high volume call center experience
  • Strong customer service experience
  • Bachelor's degree or equivalent education and/or work experience preferred
  • Excellent problem-solving skills
  • Excellent listening skills
  • Strong in computer skills and internet savvy
  • Professional phone presence
  • Highly motivated to learn
  • Strong work ethic and willing to go that extra mile to ensure a superior caller experience
  • Job ID: 9444
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