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D38cde1ade305da3cf52445516130c70

Unemployment and Garnishments Specialist

FrankCrum Clearwater, FL Full-Time
$44,720.00/ year
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FrankCrum is seeking a Unemployment & Garnishments Specialist to support sales and client retention through excellent customer service by processing garnishments, unemployment claims and employment verifications. 


Essential Duties

  •  Processes Florida and Georgia writs of garnishments and answers Florida and Georgia writ of garnishments in a timely manner. Releases Georgia garnishment checks with answers; compiles status reports when required; keeps and maintains accurate garnishments records in the electronic filing system.
  • Ability to correctly calculate deduction amount based on the employee’s pay frequency, order requirements, and CCPA guidelines.
  • Requests refunds owed to employees and/or clients.
  • Responds to requests from clients or employees for information, for example, a status of an income deduction, copies of garnishment orders, and various questions.
  • Answers phone calls.
  • Opens and distributes unemployment related mail, monitors and responds to the department’s emails one time a week.
  • Processes unemployment claims for all states:
  1. Communicates with clients regarding termination information, hearings, and appeal processes.
  2. Responds to initial unemployment claims for all states;
  3. Gathers hearing information from clients and coordinates witnesses;
  4. Appeals unemployment decisions and telephonically participates in hearings;
  5. Documents all communication regarding unemployment claims, appeals, and hearings in payroll system.
  6. Keeps all unemployment related records in the electronic filing system.

Minimum Requirements

  • Two (2) years of experience in accounting, human resources, or a related field.
  •  Associate’s degree in Human Resources, Business Administration or a related field or High School Diploma in combination with relevant experience processing unemployment claims and garnishments.

Knowledge, Skills, and Behaviors

1.     Knowledge of state unemployment compensation regulations.

2.     Knowledge of Florida and Georgia garnishment regulations.

3.     Knowledge of basic payroll processing. 

4.     Knowledge of company services and products.

5.     Knowledge of modern office methods and procedures. 

6.     Skill to be organized, give attention to detail, and exercise follow up.

7.     Skill to effectively plan, organize, and prioritize work assignments to meet deadlines.

8.     Skill to establish and maintain filing systems, format, proofread, edit documents, and perform calculations.

9.     Skill to manage multiple projects.

10.  Skill to use and compose clear, comprehensive, and accurate verbal and written communication and reports.

11.  Skill to use Word, Excel and Outlook with proficiency.

12.  Skill to use various internet browsers and use websites proficiently.

13.  Ability to be effective when working independently or cooperatively as a team member.

14.  Ability to consistently project a professional appearance and demeanor.

15.  Ability to exercise professional judgment and initiative.

16.  Ability to interface with multiple departments, multi-task and work independently.

17.  Ability to listen carefully and respond to or refer customer requests and problems with diplomacy and a sense of urgency.

18.  Ability to look for opportunities to apply new ideas, methods, designs, and technologies.

19.  Ability to maintain a positive and respectful attitude.

20.  Ability to maintain diplomatic customer/client relations.

21.  Ability to process, interpret, and communicate complex information and data.

22.  Ability to project an outgoing and service focused personality.

23.  Ability to understand and follow oral and written directions.

24.  Ability to use discretion in dealing with confidential matters and information.

25.  Ability to work in a fast paced environment.

26.  Ability to consistently report to work on time prepared to perform duties of the position.

Employee Benefits

 FrankCrum provides an excellent and comprehensive selection of benefits including:

  • 401(k) Retirement Plan - employer matches 100% of the first 4%, immediate vesting
  • Health Insurance
  • Life insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Supplemental insurance plans (accident, etc.)
  • Employee Assistance Program
  • Flexible spending accounts
  • Educational reimbursement, up to $5,000 annually
  • Paid time off 
  • Holiday pay

FrankCrum is an equal opportunity employer prohibiting discrimination on the basis of race, color, sex, age, religion, national origin, disability, marital status and any other characteristic protected by local, state or federal law.

Recommended skills

Attention To Detail
Self Motivation
Diplomacy
Verbal Communication
Written Communication
Garnishment

Salary Details

This salary was provided in the Job Posting.
$44,720
Yearly Salary
Most people doing this job in this region of the country get paid between ($42,500-$46,500)

Career Path

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Unemployment and Garnishments Specialist
$44,720.00/ year
Estimated Salary: $56K
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