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Automotive Service Manager at Passport Auto Group

Automotive Service Manager

Passport Auto Group Camp Springs, MD Full-Time
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Automotive Service Manager

Job Description:
  • Automotive Service Managers greet customers and assist them with any inquiries they may have
  • Automotive Service Managers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
  • Consult with customer on applicable service specials
  • Service Managers prioritize required services, and be prepared to provide options upon request
  • Service Managers manage and Hire technicians and service advisors
  • Automotive Service Managers interview and make new hires
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes
  • Spend quality time building relationship with the customer
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Join our winning automotive service team - apply today!

As an Automotive Service Manager, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Manager:

  • At least 2-5 years of experience in a service management or assistant service management role is required
  • Previous dealership experience strongly preferred
  • Must have computer proficiency
  • Valid driver's license
Join our winning automotive service team - apply today!

Recommended skills

Automotive Management
Communication Skills
Customer Relations
Customer Service
Maintenance Management
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Job ID: GM142P

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