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Customer Service Representative
A leading animal healthcare organization in North Grafton, MA is immediately seeking a Customer Service Representative who has a passion for making a difference in the lives of pets and their owners. In this contract role, you will handle critical incoming pet patient calls that require you to assess the pets’ needs and admit them into the hospital system. If you have the desire to help as well as the ability to work in a fast-paced environment and make decisions while maintaining high customer service levels, apply today!
Compensation: $17.39/hr
Hours are 8 AM - 4 PM with flexible shifts including part-time hours
Requirements for the Customer Service Representative:
- Great customer service skills
- Technology savvy with a strong knowledge working with Microsoft Office
- Strong organizational skills with great attention to detail
- Strong multi-tasking and prioritizing skills with the ability to meet deadlines
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer service focus
- Ability to work independently and as part of a team
- Must be eligible to work in the U.S. without sponsorship
Contract Employee Benefits:
- Health and Dental
- Contract employees are eligible for subsidized health and dental insurance coverage upon completion of 120 hours on assignment within four (4) consecutive weeks working a minimum of thirty (30) hours per week.
- Paid Sick Leave
- Contract employees who are employed to work in the Commonwealth of MA may accrue and use up to forty (40) hours of paid sick leave per calendar year in increments of no less than one (1) hour.
- 401(k) Plan
- Regularly recruited contract employees, who are U.S. citizens aged twenty-one (21) or older, are eligible to contribute to KNF&T’s retirement savings plan with Fidelity Investments.
- Short Term Disability
- Contract employees are eligible for subsidized short term disability, covering up to 12 weeks of a disability including maternity leave.
- Free Training
- KNF&T uses a state of the art e-Learning software training system. We encourage all our contractors to take advantage of this training, which is available 24 hours a day, 7 days a week.
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Since 1983, KNF&T has provided Boston area businesses with highly skilled professionals in office administration, accounting, finance, and human resources. KNF&T has become one of Boston's leading staffing firms, being named one of Massachusetts' "Top 100" women-led businesses.
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