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Company Contact Info

  • Torrance, CA

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Customer Service Representative

TPS Family of Companies • Torrance, CA

Posted 13 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
$15.00 - $20.00 /Hour
Customer Service
Relocation - No


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Job Description

Essential Job Functions

  • Maintains customer records by updating account information.

  • Enters customer orders into the accounting system and maintains customer order spreadsheets.

  • Verifies pricing of all new purchase orders

  • Verifies inventory against purchase orders

  • Reviews production schedule to ensure orders can be fulfilled

  • Reviews purchase orders and sales orders

  • Confirms orders with brokers and customers via fax, e-mail or phone.

  • Corresponds with customers via phone, e-mail, internet, and through written correspondence regarding the status of orders.

  • Communicates within the company regarding customer orders and ship dates.

  • Receives and processes Sample Requests including inter-company communication, preparing shipment and scheduling pick up.

  • Assists Q.A. with resolving claims or customer complaints and communicates resolution if appropriate.

  • Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records.

  • Maintains a professional relationship, and assist as needed, with our broker network

  • Maintains broker network files

  • Assists the Transportation Scheduler when needed

  • Assists and trains new customer service representatives as needed.

  • Works closely with the sales department; aids as needed

  • Interacts with the Accounting department to follow-up on Accounts Receivable issues.

  • Other duties as assigned

Job Requirements


  • Education and Certification Requirements:

    • High school diploma, equivalent or higher

    • Two years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistic experience, preferably in a food manufacturing environment

  • Language Requirement:

    • Ability to effectively communicate and understand orally and in writing in English

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