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Company Contact Info

  • 9395 South John Young Parkway
    Orlando, FL 32819
  • Melanie Lluberes

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Hotel & Resort Inventory Coordinator

Holiday Inn Club Vacations • Orlando, FL

Posted 26 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$12.00 /Hour
Hospitality
Hospitality - Hotel
Relocation - No
13

Applicants

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Job Description

Job Title:                              Hotel & Resort Coordinator

Department:         Tour & Travel          

Reports To:                          Tour & Travel Team Lead        

Supervises:                          N/A

FLSA STATUS:

UPDATED:                                3/17/2017 

 

Holiday Inn Club Vacations is searching for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.              

 

POSITION DESCRIPTION

This position will be responsible for working with our hotels to book guests, verify arrivals, maintain reports and grids; handle escalated guest issues with booking reservations, both on-site and off-site; running reservations discrepancy reports and fixing errors. The Hotel and Resort Inventory Coordinator maintains the performance standards as outlined below.


ESSENTIAL DUTIES AND TASKS   

           

  • Maintain an upbeat, positive and motivated demeanor especially when interacting with Holiday Inn Club Vacations guests, affiliated companies, coworkers, and managers.
  • Ensure the validity of data within MVP, Salesforce, SMART, and TSW by running discrepancy reports and making corrections.
  • Manage 14-Day Arrival Reports to all hotels/resorts to ensure all guests have accommodations.
  • Create, cancel, and/or reschedule guests reservations with affiliated hotels via email, fax, or online as necessary.
  • Enter hotel reservation information in our systems, MVP,TSW, Salesforce, and/or Smart as necessary
  • Update training material and forms to ensure agents are up to date with all processes and procedures.
  • Purify hotel and resort arrivals to ensure accuracy and completeness of all reservations.
  • Ensure the privacy and security of confidential information about management, representatives, and guests.
  • Recognize, support, and implement policies and procedures established by Holiday Inn Club Vacations.
  • Support the daily activities and assignments provided by the Department Manager and VP or Tour and Travel.
  • Maintain a high level of accuracy in conducting research.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.

 

SUPERVISORY RESPONSIBILITIES

 

  • N/A

 

EDUCATION and/or EXPERIENCE

 

  • High School Diploma or G.E.D equivalent required.
  • Data Entry/ Administrative Experience
  • 1 – 3 years’ experience in the hospitality industry.

 

 

CERTIFICATES, LICENSES, REGISTRATIONS  
  • N/A

 

QUALIFICATIONS

 

  • Previous administrative and clerical work experience required.
  • Must have excellent written and oral communications
  • Computer Skills (Microsoft Office Suite MUST)
  • Must be well organized and able to work under strict time constraints
  • Strong telephone skills
  • Must be able to work a variable schedule, including evenings and weekends, based on call center needs.

 

PHYSICAL DEMANDS


While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

WORKING CONDITIONS

 

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.

 

WORK SCHEDULE  

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.

Job Requirements

EDUCATION and/or EXPERIENCE

 

  • High School Diploma or G.E.D equivalent required.
  • Data Entry/ Administrative Experience
  • 1 – 3 years’ experience in the hospitality industry.

 

 

CERTIFICATES, LICENSES, REGISTRATIONS  
  • N/A

 

QUALIFICATIONS

 

  • Previous administrative and clerical work experience required.
  • Must have excellent written and oral communications
  • Computer Skills (Microsoft Office Suite MUST)
  • Must be well organized and able to work under strict time constraints
  • Strong telephone skills
  • Must be able to work a variable schedule, including evenings and weekends, based on call center needs.

 

PHYSICAL DEMANDS


While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

WORKING CONDITIONS

 

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.

 

WORK SCHEDULE  

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.

Job ID: 17-9291036
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