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Company Contact Info

  • Doylestown, PA 18901

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Patient Scheduler and Customer Service

Doylestown, PA

Posted 17 days ago

Job Snapshot

$13.00 /Hour
Healthcare - Health Services, Insurance, Pharmaceutical
Admin - Clerical, Customer Service, Marketing


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Job Description

We are currently expanding multiple departments within our operations support, marketing, Provider Relations and customer advocacy departments.

Previous call center or customer service experience preferred! 


Position Overview

  • Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
  • Understand  interdepartmental procedures, policies and comply with them
  • Meet Department goals for Quality and Quantity of work input.
  • Complete special projects or tasks as assigned by the supervisor
  • Provide best in class customer service to all callers
  • Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

  • Coordinates the execution of various insurance, healthcare and pharmaceutical services contracts
  • Act as liaison between insurance providers, customers, resources and other internal constituents
  • Review case information/consult with case management to determine if new cases need to be opened 
  • Request information from insurance companies and maintain professional communications with individuals across the health field
  • Establishes and maintains strong relationships with internal clients, customers and vendors
  • Perform general administrative tasks as needed

Job Requirements

Job Requirements 
  • Strong Communication skills
  • Bachelor's Degree and or experience will be considered 
  • Customer Service or Call Center Experience 
  • Detail oriented, solid organizational skills
  • Proficiency in Microsoft Office -- Excel, Word, Powerpoint, etc.
  • Assertive and outgoing personality
  • Must have ability to multitask and work independently
  • drug/background screens
  • Professional attitude
  • Strong communication skills

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