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Company Contact Info

  • Doylestown, PA 18901

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Patient Scheduler and Customer Service

Doylestown, PA

Posted 29 days ago

Job Snapshot

Full-Time
$13.00 /Hour
Healthcare - Health Services, Insurance, Pharmaceutical
Admin - Clerical, Customer Service, Marketing
75+

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Job Description

We are currently expanding multiple departments within our operations support, marketing, Provider Relations and customer advocacy departments.

Previous call center or customer service experience preferred! 


ESSENTIAL DUTIES INCLUDE THE FOLLOWING:

Position Overview

  • Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
  • Understand  interdepartmental procedures, policies and comply with them
  • Meet Department goals for Quality and Quantity of work input.
  • Complete special projects or tasks as assigned by the supervisor
  • Provide best in class customer service to all callers
  • Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations


  • Coordinates the execution of various insurance, healthcare and pharmaceutical services contracts
  • Act as liaison between insurance providers, customers, resources and other internal constituents
  • Review case information/consult with case management to determine if new cases need to be opened 
  • Request information from insurance companies and maintain professional communications with individuals across the health field
  • Establishes and maintains strong relationships with internal clients, customers and vendors
  • Perform general administrative tasks as needed

Job Requirements

Job Requirements 
  • Strong Communication skills
  • Bachelor's Degree and or experience will be considered 
  • Customer Service or Call Center Experience 
  • Detail oriented, solid organizational skills
  • Proficiency in Microsoft Office -- Excel, Word, Powerpoint, etc.
  • Assertive and outgoing personality
  • Must have ability to multitask and work independently
  • drug/background screens
  • Professional attitude
  • Strong communication skills

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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Representative

National
$33,500
Doylestown, PA
$37,000