Employee Benefits Account Executive
The Employee Benefits Account Executive (AE) is responsible for assisting the Client Advisor in onboarding new and retaining existing group benefits clients. AE is able to take the lead on accounts and provide a high degree of support in maintaining, expanding and servicing Group Benefit accounts. AE acts as a technical resource to the other service team members. AE has the ability to write new business in select markets, as agreed upon by management (primarily small group and individual products) without the involvement of a Client Advisor. AE is expected to accurately document new and existing coverage transactions in the automation system, which includes documentation of daily service issues. AE is expected to perform the essential functions of the position per the guidelines, procedures, quality and service standards as stated by the agency. This is a 30% - 40% in house position that requires direct interaction with Client Advisors, carriers, peers and clients. An Employee Benefits Account Executive is committed to delivering a consistently impeccable experience.
Special Technical and Administrative Knowledge:
Special Skills and Abilities:
Strong Communication skills:
- Must have excellent computer skills and the ability to learn agency automation system and other automation/internet programs as required.
- Proficient in the use of windows based operating system and Microsoft Office products (2010 or above), including Word, Excel and Outlook.
- Strong typing skills.
- Use and understanding of SalesLogix or other CRM tool is a plus.
- Effective communication skills, strong organizational skills, attention to detail and ability to respond to requests effectively and efficiently.
- Proficient knowledge of Group Benefit products, including 401K, HR compliance and programs.
Attention to detail:
- Active listening – demonstrated ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Speaking – ability to convey information effectively.
- Social Perceptiveness – awareness of others' reactions and understanding why they react as they do.
- Writing- effectively convey understanding and at the level appropriate for the needs of the audience in a gramatically correct manner.
Critical thinking and judgement:
- High level of reading comprehension.
- Active learner – ability to understand the implications of new information for both current and future issues and use it for problem-solving and decision-making.
- Careful and thorough completion of work assignments/tasks.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to make recommendations based upon information gathered.
- Problem Sensitivity - ability to tell when something is wrong or is likely to go wrong. It does not always involve solving the problem, rather recognizing there is a problem.
- Ability to take on responsibilities and challenges.
Knowledge of Group Benefit products is essential.
Essential Functions include the following. Other duties may be assigned.
- New Business
- Assist Client Advisor(s) in onboarding new business. This includes marketing the account with carriers based upon the input from the Client Advisor. Follow the new business procedure workflow.
- Initiate placement of new business for select sized accounts and individual groups.
- Client Retention
- Pro-actively manage all Employee Benefits clients as defined by the service plan applicable for the client relationship. (Service Plan will be determined 30 days after the enrollment with the Client and Client Advisor.) Management of the service plan is performed in coordination with Client Advisor.
- Provide prompt, accurate and courteous service to clients, Client Advisors, carrier reps and Associates. Return calls before the end of the business day. Deliver on promises made to the client.
- Handle daily service issues such as:
- Issues include assisting with Carrier Online Tools.
- Obtain ID cards.
- Assistance with difficult claims.
- Compliance questions.
- HR inquiries.
- Any other value added services.
- Ensure client is trained on the use of both GSI proprietary tools and those of the carrier’s they are insured with.
- Conduct educational meetings with employees.
- Meet with client after first invoice is received to reconcile enrollment and premium.
- Maintain and expand Group Benefit accounts.
- Renew groups with the addition of ancillary products, where possible.
- During renewal, meet with the client to review plan performance, employee satisfaction, changing business needs and regulatory compliance. Complete necessary workflow in Sagitta, SLX and AMC. Market the case where appropriate.
- Industry Knowledge (Regulations and HR Compliance)
- Grow and develop insurance knowledge to maintain a competitive advantage within the Employee Benefits industry.
- Keep current on rates, forms and coverage changes through carrier correspondence.
- Read industry related bulletins and trade publications.
- Attend events related to Benefits topics, including legislative updates and business/industry related community functions.
- Systems Data
- Responsible for the accuracy of new and existing data and maintenance of all client activity in the agency automation system(s). Prepare and process cancellations when required within 3 working days from knowledge of cancellation.
- Keep Client Advisors fully informed of all important activities on their accounts.
Employee Benefits Account Executive
Job Specifications: (Minimum knowledge, skills and abilities required):
Education/Training: (or equivalent):
Experience: (Type of work experience, minimum number of years of each):
- License/Certification FL Life & Health License.
- HS Diploma.
Physical Requirements and Working Conditions:
- College degree preferred.
- High School Degree or Equivalent is required.
- A minimum of seven (7) years of experience in Employee Benefits or Human Resources (preferably with an independent agency/broker) is necessary.
- Professional designation is a plus.
- Valid FL 2-15 (Life, Health and Variable Annuity) license required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting up to 10 pounds.
O, L, M, G to denote % of time.
0% = Zero (O) .
1-35% = Little (L) .
36-70% = Moderate (M) .
71-100% = Great (G) .
Physical Requirements (continued):
- O Climbing/high places.
- L Bending/stooping.
- L Reaching above/below the waist.
- L Lifting.
- L Walking.
- L Standing.
- O Crawling.
- L Kneeling.
- O Color perception.
- G Sitting.
- L Pushing/pulling movements.
- G Fine hand & finger movements.
The following are necessary to do this positions tasks:
- O Hot.
- O Cold.
- O Dusty.
- L Outdoor elements.
- M Operate motor vehicle.
- O Operate equipment.
- O Mechanical hazards.
- O Gloves necessary.
- O Bleach, soaps, water.
- L Chemical exposure, possible when visiting a client.
- O Hazardous substances.
- Any other job responsibilities or special projects as assigned.
- Participate in seminars and other training for knowledge and skill development.
- Some training of other employees may be required.
Complex Problem Solving