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Company Contact Info
2505 North State Highway 360 Service Road East
Grand Prairie, TX 75050
- Emilee Speer
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CornerStone Staffing • Grand Prairie, TX
Posted 4 days ago
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CornerStone Staffing is currently recruiting for the following position:
Job Title: Customer Service Ambassador
Location: South of DFW Airport
Schedule: Flexible to work a shift Monday - Sunday, 9am - 10pm
Provide customer service to wholesale and retail clients in all areas related to repairs.
- Answer customer service phone calls related to repairs and After Sales Service issues and inquiries
- Technical questions
- Authorized Repair Center Address
- Repair status, receipt of repair and delivery of repair
- Cost estimate explanation/questions/revisions
- Warranty questions
- Pricing questions
- Advisement of incoming VIP repair requiring special attention
- Facilitate certificates of authentication and appraisals
- Customer service feedback
- Spare part inquiries
- Update and maintain the comments in the SAP system
- Interact with multiple departments and brands, including administration/materials or technical staff about status and escalations for clients
- Update and maintain dedicated complaint management application
- Handle complaints via phone, written and email
- Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior)
- Take on full responsibility for the client experience
- Process cost estimate proceeds
- Maintain and resolve customer service concerns for repairs in a timely manner, as needed. And appropriately escalate customer service issues to leadership team in order to minimize customer dissatisfaction and financial impact.
- 3+ years in contact center/ customer service environment
- Background in the luxury retail sector preferred
- Strong working knowledge of MS Office
- Prior experience working in call center
Application Process Includes:
If you are interested in this position, please apply to this ad.