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Company Contact Info

  • 2505 North State Highway 360 Service Road East
    Grand Prairie, TX 75050
  • Emilee Speer

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Brand Ambassador

CornerStone Staffing • Grand Prairie, TX

Posted 4 days ago

Job Snapshot

Full-Time
$19.00 /Hour
Retail
Customer Service, Retail
Relocation - No
5

Applicants

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Job Description

CornerStone Staffing is currently recruiting for the following position:

Job Title: Customer Service Ambassador

Location: South of DFW Airport

Pay: $19.23/hr.

Schedule: Flexible to work a shift Monday - Sunday, 9am - 10pm

Job Description:

Provide customer service to wholesale and retail clients in all areas related to repairs.

Responsibilities:

  • Answer customer service phone calls related to repairs and After Sales Service issues and inquiries
  • Technical questions
  • Authorized Repair Center Address
  • Repair status, receipt of repair and delivery of repair
  • Cost estimate explanation/questions/revisions
  • Warranty questions
  • Pricing questions
  • Advisement of incoming VIP repair requiring special attention
  • Facilitate certificates of authentication and appraisals
  • Customer service feedback
  • Spare part inquiries
  • Update and maintain the comments in the SAP system
  • Interact with multiple departments and brands, including administration/materials or technical staff about status and escalations for clients
  • Update and maintain dedicated complaint management application
  • Handle complaints via phone, written and email
  • Ensure customer satisfaction by actively providing service (follow up calls, proactive call behavior)
  • Take on full responsibility for the client experience
  • Process cost estimate proceeds
  • Maintain and resolve customer service concerns for repairs in a timely manner, as needed. And appropriately escalate customer service issues to leadership team in order to minimize customer dissatisfaction and financial impact.

Requirements:

  • 3+ years in contact center/ customer service environment
  • Background in the luxury retail sector preferred
  • Strong working knowledge of MS Office
  • Prior experience working in call center


Job Requirements

Application Process Includes:
Drug testing
Background check
Resume Interview
Clerical testing
 
If you are interested in this position, please apply to this ad.

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