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Executive Director

Clearwater Living • Reno, NV

Posted 27 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Degree - 4 Year Degree
Healthcare - Health Services
Hospitality - Hotel
12

Applicants

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Job Description

For decades the principals at Clearwater Living have been actively engaged in the ownership, operation and development of high-quality 55+ neighborhoods and senior living communities nationwide.   We are seeking an Executive Director for our upcoming 55+ neighborhood in Reno, NV.

The Executive Director oversees and directs the day-to-day functions and efficient operations of the community, in accordance with all federal, state, local and licensing regulations, and all company policies and procedures.  This role also ensures the highest quality of care for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all associates.

Job Requirements



Essential Job Duties:

 Oversee, plan, develop, organize, implement, manage, control and direct all of the day-to-day functions and operations of the community (50%) including:

o  Consult with department directors on:

●  development and implementation of departmental policies and procedures

●  establish rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation amongst associates

●  identify and develop plan of corrections of problem areas

to improve service to residents

o  Appoint, delegate and consult with department directors to assist in correcting problem areas and improving service to residents

o  Ensure compliance with all laws, regulations and legal requirements governing the community and all company policies and procedures

o  Ensure that all residents needs are appropriate to the levels of care for the licensure levels of that community/property

o  Ensure that all residents receive proper services with regard to their physical, mental & emotional needs

o  Ensure residents are able to attend activities and community programs/events as desired, arranging for transportation as necessary

●  Conduct surveys and exit interviews to determine satisfaction levels and areas for improvement

 Collaborate with the Director of Sales to promote and market the property within the local community by:

o  Implementing referral and other programs, which are intended to:

●  reach full resident occupancy goals of the community

●  exceed resident occupancy goals, where local demand actually exceeds current occupancy limits, which results in a Wait List for future openings

 Responsible for overseeing all operations, finances and reporting including:

o  Approval of all expenditures against budgets

o  Maintain complete financial records including:

●  Billing and accounts receivable

o  Maintain all required education units with complete understanding and knowledge of all Federal, State and Local government regulations, as well as trends within the industry

o  Ensure management team complies with all policies and procedures and maintains any required continuing education or licensing updates/requirements

 Oversee proper physical property maintenance within the community by ensuring that it is a safe and secure environment for all residents, guests, visitors and associates (10%) including:

o  Ensure compliance with OSHA requirements, established safety policies, practices and plans

o  Closely manage all workers’ compensation injuries, investigations, or safety complaints

 Recruit, hire, evaluate, motivate monitor performance, schedule and manage community staff in the best interest of the residents, and in accordance with company policy (10%) including:

o  ensure associate performance evaluations, merit pay rate/increases, disciplinary actions and separations are:

●  conducted fairly, consistently and in compliance with company policies and all state and federal laws

 Arrange for coverage of department head duties during absences through delegation or personal completion, appointing and training a Manager on Duty for those for those times the Executive Director is not on the property (5%)

 Represent the community with a positive and professional image, through dress and behaviors (5%) including:

o  interact with outside agencies (including government agencies), community representatives, and family members

 participate in surveys and respond to inquiries or develop plan of correction

●  Survey residents to determine their satisfaction levels and make corrections as necessary

●  Develop, implement, manage and track budgetary spending and goals

●  Look for ways to reduce costs and create efficiencies on a daily basis

●  Ensure regulatory compliance and report any issues or concerns immediately

●  Comply with Clearwater standards and regulations to encourage safe and efficient community operations

●  Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform or clothing and name tag when working

●  Represent the Clearwater principles and core values on a daily basis

●  Perform other duties and tasks as assigned or required


Responsibility Level:

Responsible for the direct supervision of Assisted Living Director, Business Office Director, Executive Chef, Health Services Director, Housekeeping Director, Lifestyle Director, Maintenance Director, Memory Care Director, Sales & Marketing Director and the indirect supervision of all community associates.


Through the use of independent judgment, responsibilities include having the authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline other employees, or responsibly to direct them, or to adjust their grievances, or effectively to recommend such action.


Knowledge and Skills:

●  Ability to deal tactfully and professionally at all times with personnel, residents, family members, visitors and the general public

●  Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations

●  Reasoning skills that include the ability to understand issues and process information for the purpose of giving and receiving feedback and instructions

●  Must be proficient with the use of a pc, and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)

●  Compliance and understanding of all regulations regarding residents’ rights


Position Requirements:

●  Bachelor’s degree in business, healthcare, nursing, or human services, or preferred or combination of education and experience supervising others in a senior living, healthcare, or hospitality environment

●  Minimum eight to ten years of experience in senior living, healthcare, hospitality, or related industry

●  Minimum five years of experience functioning in a leadership role at senior living operation is required

●  Current State/Federal/Local required certification or license to manage a community

●  First Aid Certification required

●  Background clearances as required by government regulations

●  Must meet health requirements , including TB


Physical and Mental Demands:

●  Able to be mobile and perform the physical requirements of the job to include: bending, kneeling, stooping, reaching, pushing, pulling and repetitive motions

●  Able to sit and work at a computer for long periods of time

●  Able to move intermittently throughout the work day and between divisions

●  Ability to lift/carry up to 25 lbs. and push up to 40 lbs., including carts as necessary

●  Able to assist in moving residents during emergency situations

●  Demonstrate exceptional communication and listening skills and to effectively read, comprehend, and write

o  demonstrate the ability to ability to comfortably speak in front of large groups

o  able to explain and communicate complex ideas both in writing and verbally to a wide audience with different levels of understanding to include associates, residents, family members, governmental agencies, general public, etc.

●  Must have the ability to perform math calculations in support of budget and other financial responsibilities, including human resources actions

●  Must possess the ability to make independent decisions when circumstances warrant such action, and to remain calm during stressful or emergency situations

●  Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests

●  Able to understand, remember, follow and give complex instructions and guidelines

●  Some travel required




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