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Member Service Representative

Centra Credit Union New Albany Full-Time
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Are you looking for a rewarding career in a well-established financial institution? 


Centra Credit Union has an exciting opportunity for a motivated professional with proven sales skills to join our team as a Member Service Representative at our New Albany (State Street), IN location. 


This position is responsible for positive member experience delivery through sales and service performance.  Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs.  Perform account opening, closing and maintenance functions for all types of deposit and loan products and services.  This position will perform other duties including operation of a MSA (Teller) window as needed.


Primary responsibilities include, but are not limited to:

  • Serving as primary contact with members for all service and sales requests and inquiries.
  • Opening and maintenance of all deposit, loan, and electronic products and services.
  • Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
  • Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
  • Balancing cash drawers to receipt and disbursing transactions received each day.


The position requires skills, education/ training and experience in the following areas:

  • High school diploma or general education degree (GED); One to three years related experience and/or training; or equivalent combination of education and experience.
  • Identify and uncover member financial needs
  • Delivery World Class Sales and Service
  • Communications internally and externally
  • Cash Handling Skills
  • Computer Skills
  • Accounting and other Analytical Skills
  • NMLS Registration

Centra Credit Union is an Equal Opportunity Employer. 


Recommended skills

Balancing (Ledger/Billing)
Selling Techniques


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Member Service Representative
Estimated Salary: $69K
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