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Member Service Representative

The Panther Group Boston Full-Time
$13.25 - $15.00 / hour
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Job Description

Are you passionate about Customer service? See how far you can go with The Panther Group!  We are searching for entry level Customer Service Representatives for a contract to hire role with one of our clients. Join The Panther Group and find the right opportunity for you!

Job Responsibilities

As a Customer Service Representative, you will be taking inbound calls, answering customers questions about their health insurance information. Your main goal will be providing excellent customer service and answering all inquiries in the most professional manner. 

Your duties will include:

  • Handle client calls in a professional and client service manner in order to uphold the company standards
  • Learn multiple business clientele
  • Communicate verbally and in writing with co-workers, supervisors, clients
  • Make key decisions using listening, speaking, reading, writing, analyzing, and organization skills 
  • Willingness to learn, open to improvement and change


We are looking for Customer Service Representatives who are motived, professional and have a desire to grow within a company. It is important to have strong communication as well as interpersonal skills and be able to articulate information clearly.

Qualifications for Role:

  • Two or More years of Customer Service Experience
  • Open to learn new software applications
  • Ability to type 30WPM
  • Basic math and written communication
  • Bilingual skills encouraged

Recommended skills

Written Communication
Interpersonal Skills
Customer Service


Salary Details

This salary was provided in the Job Posting.
Hourly Salary

Career Path

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Member Service Representative
$13.25 - $15.00 / hour
Estimated Salary: $70K
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