The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities:
Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward the achievement of operational goals.
Hires and provides training for new and/or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness
Investigates and researches escalated customer service inquiries
Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty
This is an entry-level position that we will train into a management position if successful — immediately hiring for this entry-level customer service position.
JOB REQUIREMENTS: Other Knowledge, Skills or Abilities Required
0 to 3 years of Customer Service experience
Ability to cross-train and develop team members
Excellent verbal and written communication
Ability to multi-task and to react well under pressure and treat others with respect
Identifies and resolves problems promptly.
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team.
Balances team and individual responsibilities and helps build a positive team spirit.
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
We do NOT participate in door to door/ business to business/ cold-calling or telemarketing.
For immediate consideration, submit your resume today!
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions
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