The B2B Client Services Associate is responsible for supporting the operations team as we get ready to deploy a new infrastructure for the company. The work will include all aspects of marketing, customer service, renewal marketing, and basic financial functions. This position will work closely and act as liaison with all individuals of the Audience Marketing Team plus the company's internal engineering team.
Assignment: 4 to 6-month contract duration - Wednesday through Friday schedule (24 hours a week)
Customer focus to quickly understand and resolve customer issues in a timely manner
Understand pricing for all types of customers including groups & site licenses & agents
Needs to be extremely detail oriented and have excellent time management skills
Review customer invoices for accuracy and consistency
The ideal candidate will be a clear and concise communicator, comfortable with data analysis, tactical and flexible with changes midstream. Must have a can-do approach to problem-solving in a very fast paced environment.
Other Requirements include:
Digital media or magazines experience
Audience Marketing or Consumer Marketing
Experience with subscriptions/renewals and/or fulfillment house experience
Strong organizational and follow up skills
Ability to multi-task, prioritize and manage time effectively
Self-starter & fast learner
Basic finance, marketing, and customer service understanding
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ATRIA Consulting, LLC is certified as a Women’s Business Enterprise (WBE) and Woman-owned Small Business (WOSB) through the Women’s Business Enterprise National Council (WBENC), NY Empire State Development, New York City, and New Jersey. We are also a certified Small Diverse Business (SDB) in Pennsylvania. We recognize the commitment to supplier diversity that is embraced by corporations and government agencies today, and we can add diversity to your supply chain. We are also an active member of the MidJersey Chamber of Commerce – The hub of New Jersey business, and the San Antonio Chamber of Commerce.