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Supervisor: Immediate Openings!

DialAmerica, Inc. • Mahwah, NJ

Posted 1 month ago

Job Snapshot

Full-Time
$33,800 - $37,000/Year
Healthcare - Health Services, Telecommunications, Banking - Financial Services
Management, Customer Service

Job Competition

5

Applicants

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Job Description

If you’re ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ, we are one of the nation's largest privately owned domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking Call Center Supervisors to lead a team of Call Center Agents. You will develop, coach and manage a team of talented Agents to exceed client and company goals.

If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!

Benefits

Here’s just some of what we have to offer:

  • Competitive Pay

  • Medical, Dental, and Life Insurance

  • 401K

  • Paid Vacation Days

  • Corporate Education Reimbursement

Job Requirements

As a Call Center Supervisor, you’ll be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition


Specific duties for this position include but are not limited to:

  • Develop and execute coaching plans based on employee need and as directed by upper management

  • Train, develop, and motivate your agents to exceed set performance goals

  • Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance

  • Create and maintain a motivating and positive working environment

  • Utilize monitoring systems to effectively evaluate and impact performance 

     

    Our Ideal Team Leader:

  • Flexible scheduling to cover morning, evening, and weekend shift requirements

  • Deadline oriented, strong communication written, and presentation skills

  • Dynamic personality with a focus on customer service and motivational skills

  • Desire to bring out the best in your team with timely and honest feedback

  • Enjoys a sales driven environment, eager and motivated to learn

  • Dedicated to getting the job done with a sense of urgency

  • Unafraid to present ideas and/or question the status quo

Bachelor’s Degree in Business, Marketing or related business experience

Job ID: 507
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