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Customer Service Representative

Elite Human Capital Group • Brown Deer, WI

Posted 4 days ago

Job Snapshot

Contract to Hire
Travel - None
Experience - 1 to 3 years
Degree - High School
Banking - Financial Services
Customer Service
Relocation - No

Job Competition

8

Applicants

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Job Description

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

Start date November 7, 2018

Second shift 1pm-10pm

Must work either Saturday or Sunday every week

If selected, you must be available Monday through Saturday between 8am – 7pm

  • 1 - 3 years of call center experience
  • Verbal Communication
  • Phone Skills
  • Listening
  • Data Entry Skills
  • People Skills
  • Informing
  • Customer Focus
  • Customer Service
  • Attention to Detail
  • Professionalism
  • Multi-tasking
Job ID: 201592645-RS
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