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  • Columbia, MD

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Help Desk Support -Level 1

US Tech Solutions, Inc • Columbia, MD

Posted 1 month ago

Job Snapshot

Contractor
Travel - None
Experience - 0 to 5 years
Degree - High School
Retail
Customer Service

Job Description

LOOKING TO JUMP START YOUR CAREER? WORK IN THE CORPORATE WORLD?

 

Let US Tech Solutions help you to put your best foot forward!

 

USTECH is currently hiring for Help Desk Support

 

This position is with a prestigious and well-known company in our area.   

Job Title: Help Desk Support -Level 1

Location: Columbia, MD -21045

 

Responsibilities:

·         Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion

·         Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions

·         Respond to sensitive issues with strict confidentiality

·         Identify and communicate or resolve potential security and safety issues

·         Convey professionalism and positive attitude

·         Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed

·         Utilize automated monitoring equipment for fire, intrusion and refrigeration signals received from company owned buildings 24/7/365

·         Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion

Job Requirements:

  • Strong dedication to quality customer service
  • Ability to adapt and react quickly to problem situations
  • Highly organized and can work independently as well as with a team.
  • Strong interpersonal skills and the ability to communicate with many different levels of employees.
  • Ability to make sound decisions quickly in a fluid work environment.
  • Excellent oral, written, interpersonal, and organizational skills.

 

About US Tech Solutions:  

US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs.

To learn more about US Tech Solutions, please visit us at www.ustechsolutions.com

Apply:  Interested candidates are requested to send their resume to Jill at jevans@ustechsolutions.com

 

Job Requirements

Responsibilities:

·         Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion

·         Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions

·         Respond to sensitive issues with strict confidentiality

·         Identify and communicate or resolve potential security and safety issues

·         Convey professionalism and positive attitude

·         Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed

·         Utilize automated monitoring equipment for fire, intrusion and refrigeration signals received from company owned buildings 24/7/365

·         Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion

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