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Customer Service in Keller,Texas
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Customer Service Representative

Infinity Consulting Solutions Coppell Full-Time
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Customer Service Representative - Mortgage
Coppell, TX
Contract to Hire

Our insurance brokerage client is hiring for a Mortgage Customer Service Representative. This is a contract to hire position in a casual work environment, with a work hard - play hard mentality.

What You'll Do:

  • Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.
  • Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
  • Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.
  • Develops and maintains positive working relationships.
  • Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.
  • Additional requirements as needed

Skills/Experience You'll Need:

  • Working knowledge of Windows computer environment & Office software especially Excel
  • Inbound/Outbound call experience
  • Insurance industry a PLUS
  • Minimum of 50 WPM typing ability
  • Customer service oriented mindset
  • Reliable transportation and ability to work 8 hour days, 5 days a week

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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Job ID: 19-03440


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