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Assistant Service Manager

DARCARS Automotive Group Waldorf Full-Time
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About Us


At all DARCARS stores, it is our pleasure to provide our customers with a shopping, buying, and ownership experience that consistently satisfies each individual’s needs and expectations in a comfortable, supportive environment.

We strongly believe in and adhere to our Founder’s Mentality: that passion, hard work, dedication, support, and development are the fundamental, driving principles of our business.  Everyone loves that feeling they get when they’ve won something; won the big race, hit the winning home run, achieved the fastest time at the swim meet.  By adhering to our founder’s mentality, our people experience that winning feeling every day.  We also genuinely care about our people:  our customers, our employees and our community.  If you believe in these principles, too; if you like to work hard and play hard; if you like winning; DARCARS IS THE PLACE FOR YOU!


Position Summary:


Our Assistant Service Manager (ASM) launches services and repairs based on performance concerns and/or requested services.  


In this role, you'll:

  • Initiate and maintain superior relations between customers and service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
  • Prescribe services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
  • Verify warranty and service contract coverage
  • Schedule service appointments
  • Develop estimates by costing materials, supplies, and labor
  • Prepare repair orders (ROs) 
  • Maintain service records: record issues and planned corrective actions
  • Serve as a subject matter expert by keeping current on relevant product and service
  • Ensure excellence in every internal and external interaction

For this role, you'll need:

  • Previous automotive experience 
  • Relentless customer focus 
  • Impeccable communication and listening skills 
  • Demonstrated ability to prioritize and multitask
  • Ability to problem solve
  • Commitment to excellence
  • Computer skills
  • Knowledge of vehicle features and maintenance
  • Prior experience in this position or one similar

Other mentionables:

  • Evening and weekend work required
  • Valid driver's license required

Skills required

Customer Service
Time Management
Quality Assurance
Problem Solving
Listening
Customer Relationship Management

Location

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$56K
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Assistant Service Manager
Estimated Salary: $90K
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DARCARS is proud to serve the Maryland - Virginia - Florida areas with a large family of 18 automobile dealerships, representing 13 different automotive brands. Being one of the fastest growing automotive organizations in the country since 1977, DARCARS has your vehicle in stock for immediate delivery. Also experience DARCARS' award-winning service teams, and outstanding parts availability for your routine maintenance and repair needs.

John R. Darvish founded DARCARS over 37 years ago with one dealership located in Glenmont, Maryland.  Since then, DARCARS has grown to be one of the leading family owned and operated companies in the Washington, DC area with over 13 different brands and 18 locations throughout the Washington, DC Metropolitan area.  As one of the fastest growing dealer groups in the United States, DARCARS has proudly serviced over 1,000,000 Washingtonians in 2013. DARCARS continues to focus on delivering superior quality service to all customers and to service the many communities surrounding our dealerships.

We are a company that delivers the things you desire most in your career, GROWTH and STABILITY.  Our employees take pride in offering top quality service to all of our clients. We empower our employees to do whatever it takes to deliver the best experience possible to our customers. We assure that at DARCARS, you will always receive 100% customer satisfaction because we retain the most qualified and dedicated employees, as well as representing some of the top brands in the automotive industry.

At DARCARS, we are looking for talented, energetic, and dedicated individuals to join our diverse team of professionals to ensure the bright future of our brand. Our team members are the key to our success, and we support each individual in fulfilling their potential. At DARCARS, we have great opportunities to build a challenging and rewarding career.

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