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Company Contact Info

  • 11555 26 Mile Road
    Washington, MI 48094
  • A Matalavy
  • Phone: 586-445-4780

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Relationship Banker

First State Bank • Washington, MI

Posted 2 months ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - 2 years
Degree - High School
Banking - Financial Services
Banking

Job Description

First State Bank – Job Description

Job Title:                  Relationship Banker                              Status      Non-Exempt

Department:             Retail Services

Reports To:               Retail Services


Primary Purpose of the JOB:

The Relationship Banker is actively engaged and participates in all sales/service activities to achieve desired results in deposit and customer relationship growth and retention.  

 

Essential DUTIES:

  • Perform accurate transaction processing within established guidelines, policies and procedures for all customer transactions
  • Protect the bank’s assets by adhering to all security, confidentiality and compliance polices
  • Maintain a professional decorum and the highest of standards in the delivery of quality customer service
  • Actively engage in the sales routines and methodologies to deepen/widen customer relationships while becoming a needs based solution provider
  • Maintain acceptable cash balancing records.
  • Opens new accounts, as well as maintenance of existing accounts in an efficient and accurate manner
  • Accepts and processes consumer loan applications and prepares loan documentation for approved loans
  • Strong working knowledge of all bank products and services in order to effectively sell, as well as cross sell when appropriate
  • Responds quickly to customer’s questions/concerns and resolves all issues appropriately
  • Ability to appropriately interview customers to determine their needs and offer solutions
  • Participate in sales/leadership activities within the branch
  • Assist with branch operational duties
  • Responsible for shipping and receiving of cash shipments; maintain branch cash controls
  • Creates and maintains a courteous and professional relationship within the corporation, as well as the customers that we service, while maintaining timely daily attendance

Other DUTIES:

  • Other duties as assigned

Required Experience/SKILLS:

  • 1-2 years Teller experience
  • Strong customer service skills
  • Excellent interpersonal skills
  • Working knowledge of all relevant computer applications
  • Ability to negotiate and network

Required EDUCATION:

  • High School Diploma or GED
  • Successful completion of in-house training program

Working CONDITIONS:

  • Office environment with little exposure to physical hazards or conditions
  • Ability to enter data into a computer and work with computer programs: Microsoft Word and Excel
  • Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time
  • Ability to work Saturdays and some evenings required
  • Susceptible to robberies
  • Ability to lift 20 to 25 pounds

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program.  Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.  

 

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

 

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Job Requirements

Required Experience/SKILLS:

  • 1-2 years Teller experience
  • Strong customer service skills
  • Excellent interpersonal skills
  • Working knowledge of all relevant computer applications
  • Ability to negotiate and network

 

Required EDUCATION:

  • High School Diploma or GED
  • Successful completion of in-house training program

Applicants must successfully pass credit history check and drug test. 

First State Bank is an EOE/Vet/Disability

We have multiple locations. Please visit our website to review open positions. 

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