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Customer Service Representative - Healthcare

IDR Aurora Contractor
$17.00/ hour
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IDR is seeking experienced Customer Service/Call Center Representatives to join our client's team in Aurora. This a Fortune 200 healthcare organization with training, benefits, and long-term career growth and opportunities. Your day-to-day will include answering incoming calls from insurance members and scheduling them with doctor's appointments, as well as answering basic coverage questions.

Title: Customer Service Representative – Advice & Appointment Center

Location: Southeast Aurora

Length: 12-month contract, able to extend or convert to permanent

Start Date: August 12th

Pay: $17.00 per hour

Tentative Shifts: Mon-Fri 8:00am-4:45pm, OR 9:15am-6:00pm, with possibility of one weekend shift. 40 hours per week.

Job Description:

  • Answering calls from patients to help direct them to medical professionals
  • Assist in scheduling routine and urgent medical appointments for callers
  • Transfer calls to the appropriate party
  • Provide accurate information and excellent customer service to all callers
  • Explain basics of benefits and coverage
  • Asses caller situation and advice on patient next steps
  • Perform other basic medical receptionist duties within a call center environment
  • 3 weeks of paid classroom-style training provided
  • Casual dress code


  • 1+ years of call center experience
  • Previous healthcare industry experience
  • Reliable and on-time for each shift
  • Ability to handle customer requests with courtesy and professionalism
  • Excellent communication skills and a positive attitude
  • Bilingual a plus!

What’s in it for You?

  • Routine, friendly check-ins with management to ensure employees are getting all the help and training they may need and ensure a collaborative, team-based environment
  • VERY discounted zero deductible health insurance once you become a permanent employee
  • On the job training
  • Opportunities for advancement and growth within a large healthcare organization
  • Much, much more!

Why contract through IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Health, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

Recommended skills

Professional Attitude
Customer Service
Positive Attitude


Salary Details

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Career Path

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Customer Service Representative - Healthcare
$17.00/ hour
Estimated Salary: $65K
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Job ID: BHJOB647014636


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IDR has risen to the top of the IT staffing industry because we do anything and everything to take care of our clients. We consistently contribute to our client’s goals. IDR has carved out a great reputation and we’ll prove it to you. Our integrity and commitment to excellence is established consultant-by-consultant and project-by-project. We invite you to learn more about our IT services and what clients have to say regarding our work.

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