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Bilingual Customer Service Representative job in Cincinnati at Total Staffing Solutions

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Bilingual Customer Service Representative at Total Staffing Solutions

Bilingual Customer Service Representative

Total Staffing Solutions Cincinnati, OH Full Time
$16.00 - $18.00/Hour
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Total Staffing is IMMEDIATELY hiring for a Bilingual Customer Service Representative for our Sharonville location! As a Bilingual Customer Service Representative, your goal will be to help drive candidate traffic into the branch.

Responsibilities :

  • Making outbound calls to current candidates and prospective candidates to see if they are in the market looking for work
  • Setting interviews
  • Greeting candidates/working the front desk
  • Fielding inbound calls and porting over to recruiters/payroll/HR as necessary
  • Working within our applicant tracking system
  • Interviewing candidates
  • Filling open orders

Requirements :

  • Must be bilingual (Spanish and English)
  • Prior customer service experience required
  • Prior call center experience preferred
  • Professional demeanor
  • Ability to work in a fast-paced environment

Schedule :

  • M-F 8:00 am-5:00 pm

Benefits :

  • Profit sharing (paid out monthly)
  • Health and dental
  • PTO

APPLY today to be considered!

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

  • Customer Service
  • Help Customer
  • Identify Customer Need
  • Spanish Language
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