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Interim Secret Help Desk Support

The Computer Merchant, Ltd Kearneysville
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Interim Secret Help Desk Support

The HQ Support Technician will serve as part of a large distributed team providing IT support for Clients headquarters and serving as an extension of a large centralized service desk supporting a wide range of technical issues to include computer, network, server, VTC and security support. Candidate will serve as the face of our company to our customer and will monitor Remedy queues insuring that all incidents, problems and requests are promptly resolved and/or escalated and meet all SLAs defined as part of this effort

Equal Opportunity Employer Veterans/Disabled.


  • Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include printers, workstations, laptops, servers and network equipment.
  • Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP.
  • Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required.
  • Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users.
  • Configure and troubleshoot iOS and Android mobile devices.
  • Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling.
  • Test locally approved hardware for compatibility and usability with customer gold images and other baselines.
  • Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages.
  • Install, repair and configure computer equipment and peripherals.
  • Maintain and update disaster recovery procedures.
  • Assist in performing configuration and security compliance scans to include remediation of findings.
  • Provide conference room support to include remote access, desktop and application support.
  • Receive, unpack and barcode IT equipment.
  • Conduct physical inventories of all equipment within HQ support staff's area of responsibility (AOR).
  • Maintain and inventory sufficient spare equipment to be able to respond quickly to outages or surges.
  • Securely process and prepare excess equipment for disposal.
  • Excellent oral and written communication skills


  • Must have at least one of the following certifications
    • Security+
    • Network+
    • A+


  • 1 – 4 years


  • High School Diploma

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Server (Computer Science)


Salary Estimator

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Job ID: 19-02004


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The Computer Merchant was founded in 1980 by John Danieli, a former Marine Corps database programmer, to help businesses and institutions meet the complex challenges of the technology revolution. Central to our company's mission was providing clients with unparalleled IT solutions and staffing services. John's perseverance in building lasting relationships based on knowledge, quality, commitment and responsiveness remains intact today. John continues to serve as President and CEO of the company.

Over the course of the past 25 years our company has refined its Service Advantage Platform to consistently deliver critical IT solutions and staffing expertise with the fastest response time in the industry. We have maintained a comprehensive database of our technical engagements and leveraged the collective knowledge of our consultant network to define and deliver best solutions and strategies.

Today, The Computer Merchant operates nationwide through regional hubs with access to our centralized network of highly skilled consultants. Our company has become a preferred service provider to the world's leading IT integration firms, corporations and institutions.

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