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Customer Service ... in Fullerton,California
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Sales Support Representative

Coast Personnel 02/2017 Brea Full-Time
$20.00 - $23.00 / hour
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Coast Personnel Services is in search of a Sales Support Representative to facilitate  business development and provide customer sales support for direct or distribution sales to meet the objectives of the Logistics Sales Organization this will start as a 3 month project and may be extended. 

The representative needs to have a strong understanding of the quote and order process with an equal strong sense of urgency. This role will also be responsible for a wide range of corporate office duties; including order placement, warehouse management, transportation coordination, customs compliance and supporting the local site Primary responsibilities include, but are not limited to the following:

 

·         Provide extensive sales support with procurement related tasks and new business opportunities.

·         Experience working on global team with different time zones.

·         Experience working with Global logistic manufacturing industry.

·         Builds relationships with sales teams, customers, logistics team members and related teams to proactively Identify and implement sales solutions to meet customer needs

·         Provide friendly customer service by telephone to all in-bound and out-bound calls

·         Resolve and report customer issues

·         Maintain files and documentation thoroughly and accurately

·         Prioritization of workload to ensure speed to opportunity

·         Coordinate with warehouse shipping / receiving process.

·         Create entries in various systems

·         Proactively support a collaborative team working environment

 

Qualifications/ Education: 

 

The successful candidate should have 3-5 years’ experience in a supporting sales role or customer support service, preferably in a manufacturing environment. Must be able to communicate with all levels within an organization, work with minimal supervision and utilize knowledge, experience and judgment to accomplish goals within the framework of a dynamic team oriented environment. In addition to the above requirements, ideal candidates should possess the following traits and/or skills:

 

·         Bachelor’s degree preferred

·         Demonstrated ability to build strong customer relationships throughout sales cycle

·         Hands on experience fielding telephone calls

·         Ability to quickly learn protocols and implement them in a sales environment

·         Proficient in MS Office and web based tools

·         Quick and effective decision making skills

·         Possess ability to email internally and externally and organize email

·         Possess excellent communication skills, both verbal and in technical writing.

·         Excellent analytical & problem-solving skills

·         Bilingual Preferred

·         Must be self-motivated, self-disciplined, and think strategically

Skills required

Business Development
Negotiation
Customer Service
Reduce Loss
Stock Merchandise
Operate Cash Register

Location

Salary Details

Based on Job Title, Location and Skills
$21
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Sales Support Representative
$20.00 - $23.00 / hour
Sales Manager (Management)
Estimated Salary: $90K
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