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Customer Care Specialist

iATS Payment Fort Worth, TX Full-Time
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We are looking to hire a Customer Care Specialist for office in Downtown Fort Worth, TX.  Customer Care Specialists are responsible for providing support to all IATS clients, cardholders, acquirers or channel partners.  


-         Manage the Customer Care telephone queue of client and cardholder inquiries

-         Communicate with Channel Partner & Acquirers to resolve client inquiries

-         Use acquirer tools & online systems to gather information required to resolve issues

-         Assist Clients with their day to day activities related to their IATS Merchant Account including but not limited to:

o    Reconciliations

o    Reporting

o    Product Inquiries & Trouble shooting

o    Address, Contact and Bank Account information Changes

-         Maintain positive, friendly and motivated environment within the team while adapting to changing business needs

-         Escalate & Communicate client issues as required to Management

-         Commit to a scheduled environment including early mornings, stat holidays and Saturdays

-         Contribute ideas to better resolve problems, serve customers and improve productivity.

-         Provide backup assistance during the absence of the E-Care Representative

  • Must have excellent written, oral and interpersonal communication skills.
  • Must be able to accurately answer client questions about the IATS Merchant Program
  • Must have strong problem solving skills.
  • Must be able to work in an environment where deadlines are a priority and handling multiple tasks simultaneously is normal.

Recommended skills

Complex Problem Solving
Interpersonal Communications
Customer Service
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Job ID: Customer Care Specialist iATS


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