The Care Management Support Assistant 3 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
The hours for this position are 8AM-5PM Monday-Friday. Occasional overtime and weekends may be required.
The Care Management Support Assistant 3 Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
High School Diploma or 2 years experience (Customer Service, Administrative Coordinator or similar role)
Fluency in English and Spanish. Language assessments will be required as part of the interview process
Less than 2 years of demonstrated leadership experience
1-3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook
Administration support experience in a healthcare industry with familiarity with care and well-being resources
Associate or Bachelor's Degree in Business or a related field
2 or more years of demonstrated leadership experience
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