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Customer Service at ACS Solutions

Customer Service

ACS Solutions Lenexa, KS Contractor
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  • Receive and unload incoming materials and compare information on packing slip with purchase orders (POs) or invoices to verify accuracy of shipment; may process return shipments from customers.
  • Inspect shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or CSR team
  • Receive product deliveries and process daily incoming goods and returns into Repair Center database and ERP systems.
  • Accurately input received parts documentation into computer system and forward notification to Operations and CSR team.
  • Communicate and coordinate with the customer service team for product returns/repair and receiving issues.
  • Create Repair Orders for returned parts as directed by Repairs Department processes and or supervisors.
  • Records and processes customer orders and/or inquiries demonstrating analysis, sound judgment, and sensitivity to customer needs.
  • Utilize computer system to maintain and update status in a timely manner.
  • Frequent: lifting, carrying, pushing or pulling of moderately heavy weight objects.
  • Maintains delivery records for received products.
  • Additional tasks/ duties as assigned by Operations Manager.
  • Daily cleaning organizing and general housekeeping of the repairs receiving area.
  • File or scan file all related paperwork to close out repairs. Maintain/process paperwork and files per established company procedures.
  • Establish and maintain effective working relationships and communications with customers, other employees, supervisors, and managers.
  • Maintains safe work environment according to all department procedures, federal and state regulations

High School Diploma/GED.

Recommended Skills

Operations Management
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